FAQ

Telink International Call ≫ FAQ

About Telink International Call

Q:What is Telink International Call?
Q:When is Telink International Call useful?
Q:How do I use Telink International Call?
Q:Can I make the dialing process easier?
Q:Can I make international calls to mobile phones overseas?
Q:What do we need to use Telink International Call?
Q:What is a registered phone number?
Q:Where are the access points located?
Q:What is the difference from IP phones (Internet Phones)?
Q:Can I make international calls from mobile phones anywhere in Japan?
Q:Can I make phone calls from IP phones?

Quality and Security

Q:Is the quality of the telephone call good?
Q:How about the quality compared with IP phones?
Q:Is the phone line secured?
Q:Can I use Telink International Call in case of earthquake or other emergency situations?
Q:Does the telephone call get cut and does it become difficult to connect?
Q:Is the security of the telephone call insured?
Q:Where should I contact when I am not able to use Telink International Call service?

Sign Up and Change Registered Information

Q:How can I sign up to use Telink International Call?
Q:How long does it take to start using Telink International Call after signing up?
Q:Are there any cancelation fees?
Q:I applied online but I do not receive any response, what can I do?
Q:I want to modify or add registered numbers, What can I do?

Rates/Payment Methods

Q:How much does it cost to use Telink International Call?
Q:Are the Calling Rates the same 24 hours a day?
Q:Are there application fees?
Q:Can I choose the payment methods?
Q:Can I request to issue the call-detailed records?
Q:Are there any hidden charges, when I useregular dial plan (\1/min Plan)?
Q: Is domestic charge to access points charged during the whole conversation?

How To Use

Q:How do I make a phone call?
Q:What is an access point ( an access number)?
Q:When I called one of the access points, it is said, "Your number is not registered", or "Please enter the card number". What can I do?
Q:Can I register the number on my phone book and make a phone call with one touch?

Other Inquiries

Q:I am not able to reach the number that I am calling. What can I do?
Q:What can I do when the quality of the call is not good?
Q:The receiver does not hear my voice (I do not hear the receiver's voice). What can I do?
Q:During the conversation, suddenly I hear the announcement saying "Destination Numbers..." What is going on?

About Telink International Call

Q:What is Telink International Call?: Telink International Call offers per-minute international Calling Rates starting as low as 1yen to 18countries, also great rates to many other 286 countries.
Q:When is Telink International Call useful?: Telink International Call is very reasonable and you can save communication costs easily.
・When you want to call overseas branches and offices.
・When you want to call overseas customers.
・When you want to call family members and friends studying abroad.
・When you want to call family members and friends working abroad.
・When you want to cut communication costs for international phone calls.
Q:How do I use Telink International Call?: Just Dial one of our access points and the destination phone numbers (Country Code + Phone number) + #. When using One-Step-Dial, dial the specified number (like 003246) and continue dialing the destination phone number. (Country Code + Phone number)
Q:Can I make the dialing process easier?: It is convenient to register the access point number and the destination phone number in your phone book. It should be registered "Access point number + [Pose] + Destination phone number".
Q:Can I make international calls to mobile phones overseas?: Yes, It is possible to make international calls to mobile phones overseas.
Q:What do we need to use Telink International Call?: Just sign up with us. You do not need any special equipments. You can start using without constructing anything. However, you cannot use Telink International Call with an analog telephone (pulse method). Use TONE dialing mode and turn call ID active as well.
Q:What is a registered phone number?: Telink International Call can be used from the only registered phone numbers and caller ID must be active. You are not able to use Telink International Call from public phones. When you place calls from IP phones, the number shown on caller ID can be the one starting "050"so make sure your phone number before registering.
Q:Where are the access points located?: Domestic access points are currently located in 011(Sapporo), 022(Sendai), 03(Tokyo 1), 03(Tokyo 2), 042(Tachikawa), 043(Chiba), 045(Kanagawa), 045(Kanagawa), 048(Urawa), 054(Shizuoka), 052(Nagoya 1), 052(Nagoya 2), 076(Toyama), 06(Osaka 1), 06(Osaka 2), 082(Hiroshima), and 092(Fukuoka).
Q:What is the difference from IP phones (Internet Phones)?: IP phones uses Internet protocol but Telink International Call uses regular phone line systems therefore any equipments or internet connections are not required.
Q:Can I make international calls from mobile phones anywhere in Japan?: Yes, it is possible to make international calls from mobile phones anywhere in Japan. Register your mobile phone numbers with us before making phone calls. Domestic phone calls from mobile phones are flat rates in Japan.
Q:Can I make phone calls from IP phones?: Yes, make sure your phone number before registering numbers. Some companies use the number starting with "050". We recommend to place a call with your phone and check the receiver's caller ID to make sure your IP phone number.

Quality and Security

Q:Is the quality of the telephone call good?: Yes, Telink International Call uses the phone line which is as good as NTT and KDDI so there are no problems. If you have problems using Telink International Call, contact us through Contact Form on our website. We do our best to improve Telink International Call service.
Q:How about the quality compared with IP phones?: Telink International Call uses PSTN phone lines therefore the quality of the call is stable. IP phones mainly use internet connections and the quality mostly depended on the internet connection.
Q:Is the phone line secured?: Telink International Call uses PSTN international phone calls which have secured lines as well as NTT and KDDI.
Q:Can I use Telink International Call in case of earthquake or other emergency situations?: You are able to use Telink International Call as long as the line of the domestic telephone service is available to use.
Q:Does the telephone call get cut and does it become difficult to connect?: Sometimes the delay to get connected might happen because of the international voice line is crowded and it becomes difficult to connect temporarily.
Q:Is the security of the telephone call insured?: Yes, Telink International Call uses PSTN international phone calls which have secured lines as well as NTT and KDDI.
Q:Where should I contact when I am not able to use Telink International Call service?: Contact us from our Contact Form on our website.

Sign Up and Change Registered Information

Q:How can I sign up to use Telink International Call?: Sign up on our website.
Q:How long does it take to start using Telink International Call after signing up?: You are able to start using immediately if you apply online with credit card payment.
Q:Are there any cancelation fees?: No, there are not cancelation fees. However, We are not able to refund any fees already charged.
Q:I applied online but I do not receive any response, what can I do?: After you apply online, you will receive an email from "noreply@net293.com". If you do not receive any emails from the address, probably the address you registered is not correct or check your account carefully (including your junk mail folder).
Q:I want to modify or add registered numbers, What can I do?: Sign up again with new or modified phone numbers.

Rates/Payment Methods

Q:How much does it cost to use Telink International Call?: Check our Calling Rates. Besides using One-Step-Dialing plan, domestic calling fees are charged separately. Please pay local/domestic charges (from the time of connection to the access point until you hang up the phone) to your local carrier separately.
Q:Are the Calling Rates the same 24 hours a day?: Yes, The rates are the same 24 hours a day.
Q:Are there application fees?: No, there are NO application fees. Special equipments or any internet connections are not necessary.
Q:Can I choose the payment methods?: Yes, Credit Card or BitCash are available to make a payment.
Q:Can I request to issue the call-detailed records?: Yes, we will issue the call-detail records via a mail. It is available to be mailed by request. (Charge: 200yen/month).
Q:Are there any hidden charges, when I useregular dial plan (\1/min Plan)?: Domestic charges are not included. Please pay local/domestic charges (from the time of connection to the access point until you hang up the phone) to your local carrier separately. It applies to call other countries as well.
Q: Is domestic charge to access points charged during the whole conversation?: Yes, domestic charge to the access point is from the time of connection until you hang up the phone.

How To Use

Q:How do I make a phone call?: [Regular Plan]
Dial one of access points⇒Guidance⇒Enter a destination phone number (Country Code + Phone Number) and press #⇒ Get connected

[One-Step-Dial]
Dial 003246　+ Country number + Phone Number and Get connected.
Q:What is an access point ( an access number)?: An access point (an access number) is Telink International Call's registered phone number like an usual landline number. It is able to make reasonable international calls through this numbers.
Q:When I called one of the access points, it is said, "Your number is not registered", or "Please enter the card number". What can I do?: Telink International Call needs to recognize the customer phone numbers to provide our service. Register your phone number before you dial. And do not forget to turn call ID active.
Q:Can I register the number on my phone book and make a phone call with one touch?: It depends on the phones therefore it is not guaranteed but it is possible to set up "one touch dial".

[Regular Plan]
Register on your phone book as the following:
Access point number + [Pose] + Country number + Destination number + #. It all depends on the phones how to enter [Pose] function. Contact your phone maker or carrier for more details.

[One-Step-Plan]
Register on your phone book as the following:
003246+ Country number + Phone number It is not necessary to enter [pose] or #.

Other Inquiries

Q:I am not able to reach the number that I am calling. What can I do?: There is the possibility that the receiver is not able to pick up the phone or the connected lines have problems.
Contact us through our Contact Form on our website with the following information. We will check the condition of the phone line immediately.
・Customer ID
・Name
・Destination Country
・The type of the phone you have placed a call (Fixed or Mobile Phone)
・Destination Number
・The time you have placed a call
・Error messages and the situation of the problem
Q:What can I do when the quality of the call is not good?: There is the possibility that the connected lines have problems. Contact us through our Contact Form on our website with the following information. We will check the condition of the phone line immediately.
・Customer ID
・Name
・Destination Country
・The type of the phone you have placed a call (Fixed or Mobile Phone)
・Destination Number
・The time you have placed a call
・Details of the problems
Q:The receiver does not hear my voice (I do not hear the receiver's voice). What can I do?: There is the possibility that the connected lines have problems. Contact us through our Contact Form on our website with the following information. We will check the condition of the phone line immediately.
・Customer ID
・Name
・Destination Country
・The type of the phone you have placed a call (Fixed or Mobile Phone)
・Destination Number
・The time you have placed a call
Q:During the conversation, suddenly I hear the announcement saying "Destination Numbers..." What is going on?: Our system goes back the beginning of the guidance, when the phone was disconnected by receivers. The possible reasons why it was disconnected are:
・The receiver's side of the phone line got disconnected, because of the connection problem.
・The signal of the receiver's mobile phone was not stable and the line was disconnected.
・The receiver's phone line is set up to be disconnected after certain time.
・Talking time went continuously over 120 minutes.
・The line got disconnected by temporary trouble.
・Contact us from Contact Form on our website if the problem happens repeatedly. We will check the situation.